1. When will my orders be processed?
We aim to process all orders within the same day. The delivery time depends on the place of destination and the ordered time.
Inside valley : 24-48 hours of working days
Outside valley : 5-6 working days
2. How do I return an item?
 Please contact us at [email protected] with your order reference number. You can also contact our customer service which is open from Monday to Friday, 10am to 10pm (Nepal time).Â
3. Do you ship packages internationally?
Yes, we do ship packages internationally for additional shipping charges and fees.
4. What if there are missing or wrong items when I receive my order?
For missing or wrongly shipped items, please contact us at [email protected] with your order reference number. You can also contact our customer service which is open from Monday to Friday, 10 am to 6 pm (Nepal time).
5. What happens if I receive a faulty item?
If you, unfortunately receive a faulty item, please send it back to us within 5 days or send us an email on the same day you received it at [email protected] with a description of the fault and we will initiate the matter and arrange a replacement as soon as possible.